职位描述Details
Purpose/Key Responsibilities:
Leads a customer service focused planning team in the source country based on the company mission and values
Essential Duties & Responsibilities:
Planning
identifies monthly / seasonal factory capacity requirements based on customer demands and proactively provides input in sourcing decisions
coaches and leads a team effort to ensure all orders are planned and confirmed according to customer request dates.
closely communicates and collaborates with factories to ensure accuracy of reported completion dates to customers.
identifies potential performance issues against CPR requirements, reports back discrepancies to operation and country management and suggests solutions.
communicates to Global planning any significant problems in meeting confirmed shipment dates and ensures that the integrity of established priorities is maintained.
works closely with functional areas in HQ, communicates & ensures all departments and functional areas collaborate together to achieve adidas ?Salomon overall objectives.
manages customized SLP projects and provides solutions to supply chain issues
Customer Service
responds to customer questions with reliable quality and in time information (latest within 24 hours).
iaises with customer service desks, factories and forwarder agents to ensure services are continuously upgraded and satisfactorily delivered.
works with Global Planning, factories and customers to continually improve order information and react to changing demands of the market place. (SHAS etc.).
lets actively involved with key product and service issues and uses a high sense of urgency to resolve them.
Shipping and documentation
works closely with factories, forwarder and transportation department ensuring shipments are expedited in a timely manner and procedures correctly followed.
ensures factories are constantly informed of documentation needs (labeling, in